Marram · Company OKRs · Q1 2027

Six weeks in, seven to go

Our mid-quarter check-in, as of Monday, February 15. Four objectives, eleven key results. Nine are on track or ahead, one is at risk, and one is behind. The one that's behind is payroll export, and we've changed our forecast for it below.

2 ahead7 on track1 at risk1 behind
55%

average progress across all eleven

46%

of the quarter gone: 6 of 13 weeks

Each bar runs from where we started to the target. The notch marks 46%, where a steady pace would be today. Ahead is 20 points or more past the notch. On track is no more than 10 short of it. At risk is 11 to 25 short. Behind is more than 25 short.

Objective 1

New agencies are up and running in their first two weeks

Ngozi Eze, Product

49%average of 3
1.1New agencies that publish a full week's schedule within 14 days of signing upNgozi Eze
Start48%Now61%Target70%
59%
On track
1.2Median days from signing up to the first published scheduleFelix Oyelaran
Start9 daysNow6 daysTarget4 days
60%
On track
1.3Support tickets from each new agency in its first monthGreta Lindahl
Start5.2Now4.6Target3.0
27%
At risk

Why 1.3 is at risk. The new setup checklist cut the tickets about importing staff lists. Tickets about shift templates haven't moved. A library of ready-made templates ships on Wednesday, February 24, and we'll know by mid-March whether it worked.

Objective 2

The agencies we already have buy more from us

Tomasz Wrona, Sales

39%average of 3
2.1Monthly recurring revenueTomasz Wrona
Start$412,000Now$437,000Target$460,000
52%
On track
2.2Agencies using the payroll export add-onPriyanka Deshmukh
Start38Now44Target80
14%
Behind

Why 2.2 is behind. The export for the two payroll providers most agencies use shipped on February 8, three weeks late. Six agencies added it in its first week.

What we're doing. Sales is calling the 51 agencies that asked for it by name. One engineer has moved from reports to the export until Friday, March 12.

What we now expect. About 62 by March 31, not 80. We'd rather say that in February than explain it in April.

2.3Share of agencies on an annual planTomasz Wrona
Start22%Now26%Target30%
50%
On track
Objective 3

Carers can trust the phone app

Leilani Kahale, Engineering

76%average of 3
3.1Sessions that end without a crashLeilani Kahale
Start98.1%Now99.2%Target99.5%
79%
Ahead
3.2App rating, averaged across both app storesMarcus Tembo
Start3.6Now4.0Target4.3
57%
On track
3.3Shift-change alerts that reach the carer within 60 secondsLeilani Kahale
Start82%Now96%Target97%
93%
Ahead
Objective 4

Marram is a place people stay and grow

Bram de Wit, People

57%average of 2
4.1Open roles filled, of the six we planned for the quarterBram de Wit
Start0Now3Target6
50%
On track
4.2People who've had a growth conversation with their manager, of the 64 here on January 1Bram de Wit
Start0Now41Target64
64%
On track

We score the quarter together on Thursday, April 1. Until then, if a number here looks wrong to you, tell the name next to it. From Hana Sørensen and the leadership team.